The Company (hereinafter defined below) respects your privacy and is committed to protecting your personal data. This
use our application (irrespectively of your location) and tell you about your privacy rights and how the law protects you.
Alternatively, you can download a pdf version of the policy here: https://moneyfellows.com/privacyEn
1. Important information and who we are
use of this website and/or app, including any data you may provide through this website/app when you sign up thereto.
This website/app is not intended for children or minors and we do not knowingly collect data relating to children. For the
purpose of this policy children/minor means all persons whose age is less than 21 years old.
provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of
Moneyfellows for IT and Project Management S.A.E. is the controller and responsible for your personal data (collectively
using the details set out below.
better provide you with our services and remain in strict compliance with the applicable laws.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal
data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those
connections may allow third parties to collect or share data about you. We do not control these third-party websites and are
every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified.
It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title,
date of birth and gender, personal identification and driving license.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes income and salary details including any other income which may be collected.
Transaction Data includes details about payments to and from you and other details of products and services you
have purchased through us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system and platform, and other technology on the
devices you use to access this website.
Profile Data includes your username and password, and your activities on our website, your interests, preferences,
feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties
and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated
could be derived from your personal data but is not considered personal data in law as this data will not directly or
indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users
accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it
can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with
We do not collect any Special Categories of Personal Data about you (this includes details about your race or
ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership,
information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide
that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for
example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us
but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you, including, through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in electronic forms or
by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical
Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar
technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please refer
to the relevant section tackling the Cookies in our terms and conditions at the following link: https://moneyfellows.com/termsEn for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties and
public sources as set out below:
Technical Data from the following parties:
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
advertising networks; and
search information providers.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the
Where we need to perform our obligations as set out in the contract we are about to enter into or have entered into with
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights
do not override those interests.
Where we need to comply with a legal obligation.
Please refer to legal basis term set out in the Glossary as to have a better understanding to the contemplated matter.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent
before sending third party direct marketing communications to you via email or text message. You have the right to withdraw
consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the
legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we
are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your
personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you
To process and deliver your order including:
- Manage payments, fees and charges
- Collect and recover money owed to us
- Marketing and Communications
- Performance of a contract with you
- Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
- Asking you to leave a review or take a survey
- Marketing and Communications
- Performance of a contract with you
- Necessary to comply with a legal obligation
- Necessary for our legitimate interests (to keep our records updated and to study how customers use our
To enable you to partake in a prize draw, competition or complete a survey.
- Marketing and Communications
- Performance of a contract with you
- Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data)
- Necessary for our legitimate interests (for running our business, provision of administration and IT services,
network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
- Necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the
advertising we serve to you.
- Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our
business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website
updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
- Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need,
or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we
call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us
and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by unchecking relevant boxes to adjust
your marketing preferences orby contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of
service purchase, warranty registration, product/service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need
to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as
to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which
allows us to do so (if any). Otherwise, we will not use your personal data for unrelated purposes without your prior written
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules,
where this is required or permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we
will use your personal data] above.
Third Parties as set out in the Glossary.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may
seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do
not allow our third-party service providers to use your personal data for their own purposes and only permit them to process
your personal data for specified purposes and in accordance with our instructions.
6. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or
accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need to know. They will only process your
personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.
7. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for,
including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain
your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of
litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the
personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which
we process your personal data and whether we can achieve those purposes through other means, and the applicable legal,
regulatory, tax, accounting or other requirements.
We have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for
[five] years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see [your legal rights] below for further information.
In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or
statistical purposes, in which case we may use this information indefinitely without further notice to you.
8. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on
the links below to find out more about these rights:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge
a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply
with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not
disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in
relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your
request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give
you the best service/product and the best and most secure experience. We make sure we consider and balance any potential
impact on you (both positive and negative) and your rights before we process your personal data for our legitimate
interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless
we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we
assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which
you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal
obligation that we are subject to.
Service providers acting as processors based in Egypt or the Middle East who provide IT and system administration
Professional advisers acting on behalf of the Company including lawyers, bankers, auditors and insurers who provide
consultancy, banking, legal, insurance and accounting services to the Company.
Egyptian Tax Authority and other authorities based in the Arab Republic of Egypt who require reporting of processing
activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive
a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate
data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no
good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where
you have successfully exercised your right to object to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not
always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party)
and there is something about your particular situation which makes you want to object to processing on this ground as you
feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your
personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to
process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your
personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you
have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies
to automated information which you initially provided consent for us to use or where we used the information to perform a
contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not
affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may
not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw